Service Portfolio
In an increasingly dynamic market environment, unanticipated issues can often have serious consequences.
With our Life Cycle Services, we support you wherever you need help. Whether you need maintenance, optimization, modernization, or training and consulting, together with us you will reach your operative goals.
Benefits at a glance
Kardex Life Cycle Services provide a holistic, flexible, and modular solution that ensures effective operation of your logistics and warehousing systems. Besides on-site services, we offer digital solutions like Remote Support and preventive maintenance. We are ready to help you with future planning and forward-thinking.
Perhaps relocating is in the pipeline or your inventory and business demands have changed? The Life Cycle Service Team can support you at any time with system modifications as well as expansions or modernizations to keep pace with changing business requirements and integrate new technologies.
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Ensure safety & reliability
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Minimize business risks & maximize availability
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Ensure the longevity of and ROI for your solution
Ensure safety & reliability
Minimize business risks & maximize availability
Ensure the longevity of and ROI for your solution
Full range of services
Improve your competitive advantage by implementing optimized intralogistics processes. We’re here for you and ready to discuss service options.
Kardex service agreements
Choose your individual service contract
From the basic to the all-inclusive package, Kardex Life Cycle Service gives you complete control over your contract scope. Once you know which services you need, choose the care level that best suits your business. The Life Cycle Service team will work closely with you to develop a tailored package.
Kardex Mlog service agreements
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Kardex Basic Care
With Kardex Basic Care, you set the framework for high availability of your plant, maintenance of the warehouse, key figures of your logistics solution, and as a result, compliance with the minimum legal requirements. QM-qualified service employees carry out all services.
Scope of services
- Inspection / maintenance
- Spare-parts package
- Hotline: Monday - Friday 7:00 a.m. - 5:00 p.m.
- Repairs by agreement
- Training
- Safety inspection in accordance with accident prevention regulations (UVV)
- Racking inspection (EN 15635)
Kardex Advanced Care
In addition to the Kardex Basic Care services, Kardex Advanced Care offers even faster response and on-call times as well as extended hotline times. You benefit from our service consulting to optimize your plant performance and from our fast replacement support for spare and wear parts. Our temporary operational support makes it possible to utilize our service personnel during the start-up phase of your high-bay warehouse.
Additional scope of services
- Spare and wear parts support
- Hotline: 24 h / 5 days a week
- On-site call service
- Service consulting (at least once per year)
- Plant monitoring
- IT maintenance
- Temporary operational support
Kardex Premium Care
In addition to Kardex Advanced Care, you receive an all-inclusive package. We handle all warehouse maintenance on-site for you. This includes personnel recruitment, maintenance planning, and spare-parts management including physical inventory. You also benefit from an extended warranty. Our service team remains at your premise and manages the technical operation of your high-bay warehouse.
Additional scope of services
- Full service: complete on-site maintenance including provision of personnel
- Hotline: 24 h / 5 days a week
- Extended warranty
- Spare parts management
- Monthly reporting
- Planning and implementation of maintenance operations
Software
The update package for the Kardex Control Center ensures fast and efficient control of your material flow and warehouse management processes.
Scope of services
- Update Kardex Control Center system twice a year to its current status
- Release operating system updates
- Release updates for dependent components (e.g., .NET Framework)
Kardex Remstar service agreements
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Kardex Base Care
Rely on our certified technicians to support your system. In the event of downtime or questions, our service team is available to help you during normal working hours. Kardex Base Care provides basic support for non-critical systems.
"I need reliable and dependable systems."
Scope of services
- Annual maintenance and inspection
- Priority support
Optional services
- Multiple maintenance and inspections per year
Kardex Flex Care
Adjust the contract details to match your exact needs. Kardex Flex Care let’s you decide how much support you need from us. Kardex Flex Care is our most popular service package for companies with their own maintenance staff.
"I need guaranteed rapid response in case of a malfunction."
Scope of services
- Annual maintenance and inspection
- Priority support
- Helpdesk unlimited calls
- Helpdesk reaction time < 2h
- On-site reaction time < 16h
Optional services
- Multiple maintenance and inspections per year
- Up to 1h Helpdesk reaction time
- Up to 24/7 Helpdesk support
- On-site repairs
- Up to 2h on-site reaction time
- Up to 24/7 on-site support
- Remote assistance & analytics
Kardex Full Care
Enjoy maximum service protection at predictable costs. Our Kardex Full Care package includes all service requirements, so there are no additional costs for the repair or maintenance of your storage systems. Kardex Full Care is for companies that do not have their own in-house maintenance provision.
"I need maximum availability at predictable costs."
Scope of services
- Annual maintenance and inspection
- Priority support
- Helpdesk unlimited calls
- Helpdesk reaction time < 2h
- On-site repairs
- Spare parts
- On-site reaction time < 16h
- Remote assistance & analytics
Optional services
- Multiple maintenance and inspections per year
- Up to 1h Helpdesk reaction time
- Up to 24/7 Helpdesk support
- Up to 2h on-site reaction time
- Up to 24/7 on-site support
Software Care
Maximize your warehouse management processes thanks to the close support from Kardex. The Software Care service package will relieve your resources and boost productivity.
"I need assistance from IT experts to ensure seamless warehouse management processes."
Scope of services
- Priority support
- Helpdesk unlimited calls
- Helpdesk reaction time < 2h
- Access to Kardex portal
Optional services
- Annual maintenance and inspection
- Multiple maintenance and inspections per year
- Up to 1h Helpdesk reaction time
- Up to 24/7 Helpdesk support
- Remote assistance & analytics
VHZ outsources technical operations to long-term partner
Find out why the mail-order company VHZ turned to Kardex Mlog to manage warehouse maintenance, inspection, repairs, service, and spare parts.
Customer statements – service makes the difference!
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“The experts running the hotline are very knowledgeable and can solve many issues on the phone, which is quick and efficient. Kardex Remstar is very flexible and service-oriented. It’s never a problem to schedule technicians outside of working hours.”
J. L. Factory Director at Budweg Caliper A/S -
“Thanks to the Kardex Remstar Life Cycle Service, we can quickly ensure the delivery of our Schindler spare parts even in the event of a malfunction of the Kardex Shuttle. The friendly Kardex service technicians will be on-site within a few hours.”
M. L. Warehouse Manager at Schindler AG -
“We have a 24/7 service contract with Kardex Remstar. We almost never have a problem with our machines, but we store essential spare and assembly parts, so we see it as an insurance in case of an issue.”
J. C. P. Warehouse & Logistics Manager at VM Tarm A/S -
“We chose the option of an all-inclusive package for the installation of our devices with automation technology and robot connection. Everything was carried out on time and precisely coordinated.”
A. J. Head of Development Grinding Technology at KAMAX Tools & Equipment GmbH & Co. KG -
“Kardex Remstar carried out the relocation of seven units for us, including complete dismantling and re-assembly at the new location. The service technicians were highly skilled,worked safely, and precisely. They also met all time stipulations.”
K. M. Head of Logistics at Matrium GmbH -
“Kardex Remstar service is easily reachable and they always meet the agreed 6-hour reaction time. The collaboration is based on partnership. For example, a joint safety briefing was held by Kardex service technicians and our team.”
L. O. Facility Management, Business Administration, Infrastructure at Phoenix Contract GmbH & Co. KG -
“Agreed appointments are adhered to; in the event of faults, expert technicians are always on site.”
R. K. Head of Logistics at ebm-papst Zeitlauf GmbH & Co.KG