On-Site Services

Hotline

The telephone support is tailored to your requirements. You can opt for regular working hours support from 7:00 a.m. to 5:00 p.m., 24 hours per day, or even the entire week (24/7).  Project experienced and highly-qualified personnel provide hotline support. They resolve 96% of all malfunctions by telephone or remotely through targeted and in-depth diagnostics. When, in exceptional cases, this does not provide a solution, a Kardex on-site technician steps in to help.

On-site call service

Depending on what you select in your service agreement, Kardex technicians arrive on-site between two hours and the next day. Around-the-clock service is also available.

Maintenance

Kardex's maintenance concept ensures high plant availability. Highly-qualified service technicians carry out support in accordance with the manufacturer's checklist. The best way to identify and remove weak points early, before downtime is necessary, is to schedule preventive, regular maintenance.

Safety inspection

Employee safety and the reliability of your plant logistics are our priority. Both are subject to annual, legally mandated inspections followed by a certification with the results.  Safety inspections increase your employees' safety levels and the overall company's economic viability.

General overhaul

A general overhaul can prevent age-related and wear-related failures. During a general overhaul, Kardex will either replace defective or worn components with new ones or remove, overhaul, and reinstall them. By recommissioning you can make sure operating processes are running smoothly. In other words, nothing should stand in the way of an error-free future.

General overhaul in detail:

• Telescopic fork general overhaul: ensures fast and reliable access to stocked goods
• Midlife general overhaul: ensures systems are fit for their second-life phase

Data communication analysis

Using data communication analysers, we recognize undesirable interruptions caused by aging components and other gradual changes before damage occurs. This minimizes any downtime. The analysis is carried out on-site by a Kardex service expert. After the analysis, you will receive a detailed status report about your logistics plant.

Shelving inspection

In accordance with DIN EN 15635 requirements, warehouse equipment and shelving must be inspected by a qualified person at least once every twelve months. Automated high-bay warehouses have an inspection rate of 20% annually over a period of 5 years. Kardex is a certified shelving inspector and carries out manufacturer-independent shelving inspections.

When you need operational support, Kardex provides a designated on-site service team.  For example, during the start-up phase of a logistics plant. We train and plan the team's size based on your plant’s specific requirements and have the flexibility to deploy service personnel in single or three-shift operations. This provides your employees with technical expertise straight from the start.