Kardex Connect Smart services for higher equipment availability

Kardex Connect is a secure industrial internet of things platform, with which we offer smart connected services for your Kardex solutions.

By connecting your Kardex systems, you benefit from smart services such as remote support, analytics, monitoring, and videoconferencing.

Kardex

Remote Support – proactive maintenance from afar

We've got you covered: With Remote Support the Kardex expert helpdesk team offers fast and professional support 24/7. The Kardex Connect Platform securely connects to your machines to remotely fix and diagnose your equipment.
In an effort to minimize downtime even further, companies tend to proactively monitor their systems to keep everything running smoothly. With digital services, Kardex supports you in keeping pace with the demands of your customers.

After receiving your service request and permission to connect, we provide a remote diagnosis, which saves you time and money and avoids the need for a technician’s visit. If a problem cannot be solved via remote maintenance, an engineer is immediately informed about the diagnosis and comes optimally prepared to repair the machine on-site.

  • Fewer breakdowns
  • Minimal downtime costs
  • Maximum security
  • Greater reliability
  • Early fault detection
  • Secure data storage in Germany
  • Only unit and hardware information transfers – personal data remains personal
  • Two-factor authentication using independent certificates increases protection against unauthorized access
  • Remote access to your unit is only possible after an outgoing connection service request is created

Product related digital services

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Analytics - higher transparency and more data insights

With Kardex Connect, you receive extensive analysis (e.g. callouts, utilized capacity per machine, completed cycles):

  • Visualization of the machines' data
  • Live machine information (visualized KPIs) any time and from anywhere, allowing you to compare machine statistics and enjoy maximum process reliability

Kardex continuously improves and optimizes all processes relating to the use of your machines. At an early stage, we identify and solve fluctuations in the machine’s capacity.
We use the data to dynamically calculate the best servicing date, depending on how you use your equipment.

Kardex Connect

Conferencing - simple collaboration

With the Kardex Assist & Conferencing App, you easily and securely communicate by video with the Kardex helpdesk, making Remote Support even more efficient!
Have a call session with our experts in your browser, smartphone, or tablet.

By enabling our Life Cycle Service team to put their eyes and ears on-site during remote maintenance, it’s easier for them to support and solve the problem.
The data-transfer is managed by a TÜV-IT certified, secure HTTPS connection. The application is GDPR compliant.

The app is available free of charge for all our Remote Support customers.
Contact your Kardex sales representative now for a fully digital customer support experience!

Smart Monitoring - fast and efficient support

When an error occurs, the connected equipment automatically sends a report, guaranteeing fast reaction times and efficient service processes. All data is analyzed within your network - a connection is only established when an error occurs. Our helpdesk is immediately informed and contacts you to fix the issue.

Our promise for your peace of mind
  • Smart classification of alerts within your network – no internet connection needed
  • Smart classification based on usage - our helpdesk is notified automatically once you need help
  • Smart notifications - when enabled, works as a push notification to your smartphone
Man working with a computer and Remote Support overview

Benefits at a glance

  • Minimized downtime

    Without waiting for an on-site technician, Kardex experts can directly diagnose and repair your equipment.

  • Fewer breakdowns

    Thanks to the monitoring system, Kardex can proactively check your equipment and avoid breakdowns.

  • Maximum security

    The system is TÜV IT certified, Kardex only accesses your equipment when you permit it.

  • Increased transparency

    Check your equipment's status from anywhere using Kardex Connect.

Minimized downtime

Without waiting for an on-site technician, Kardex experts can directly diagnose and repair your equipment.

Fewer breakdowns

Thanks to the monitoring system, Kardex can proactively check your equipment and avoid breakdowns.

Maximum security

The system is TÜV IT certified, Kardex only accesses your equipment when you permit it.

Increased transparency

Check your equipment's status from anywhere using Kardex Connect.

Insights

Learn more about our services

The Life Cycle Service team is ready to support you!

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