29 August 2024, Company News
Sensor-Technik Wiedemann (STW), a global leader in automation and digitalization, has significantly upgraded its automated storage and retrieval systems by integrating Kardex Connect, enhancing their already robust storage solutions implemented eight years ago.
Space saving SMD reel storage in three Vertical Lift Module Kardex Shuttles.
Revolutionizing storage with Kardex Shuttles
STW offers, develops, and markets both customer-specific and generic products. Eight years ago, they revolutionized their storage processes at their Kaufbeuren manufacturing site by installing four Kardex Shuttles. This state-of-the-art storage solution optimized storage capacity while minimizing the footprint. By strategically placing these machines across two floors with access openings on the ground and first floor, STW significantly reduced employee walking distances, improving overall efficiency and workflow.
Maximized product availability with Kardex Connect
Recognizing the critical importance of product availability, STW has now integrated Kardex Connect, a digital service that ensures prompt and reliable support. Kardex Connect offers remote support, allowing immediate assistance from afar.
“When a customer experiences an issue, they trigger a remote case, and we receive a notification. After assessing the situation, we consult with the customer to determine if remote access is feasible. Once granted, we securely connect to the device, resolving the issue collaboratively,” explains Martin Steinhauer, Technician Expert Helpdesk at Kardex. If a problem cannot be resolved remotely, a service technician is briefed and arrives on-site perfectly prepared.
Key benefits of the solution include
- Optimized storage solutions: STW has made its warehouse processes more efficient by using Kardex Shuttles.
- Immediate availability and short walking distances: Strategic arrangement of the retrieval points improves the workflow and access speed.
- Proactive support: Kardex Connect provides fast, remote problem-solving, and proactive maintenance.
Solving a problem with remote support.
About Kardex
Kardex is a leading global partner for intralogistics solutions in an attractive and growing market. The group offers premium automated products, standardized systems and lifecycle services that guarantee high availability and low total cost of ownership. Kardex provides an intelligent entry into automation with its dynamic storage and retrieval systems, offers integrated material handling systems, small parts storage systems and automated high-bay warehouses and acts as a global AutoStoreTM partner, offering flexible and modular storage and order fulfillment solutions. The group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
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