31 March 2025, Company News
Kardex, a leading provider of automated storage and retrieval solutions, is introducing the latest update to its Industrial Internet of Things (IIoT) solution, Kardex Connect—the Machine Health Dashboard. This update is designed to provide customers with greater transparency into real-time data, improve usage efficiency, and increase machine uptime.
A Smarter Approach to Service and Maintenance
Kardex Connect helps businesses maintain high system availability by providing real-time insights and remote support capabilities. With automated monitoring and service request features, customers can address potential issues before they cause downtime.
“Kardex Connect focuses on ensuring minimum downtime through faster error identification and resolution, as well as clear insights into machine health and usage.” says Athena Listin, Product Manager. “With new digital tools and remote support capabilities, we’re helping customers keep their machines running smoothly with minimal disruption.”
Key Features Driving Competitive Advantage
With the rise of IIoT-driven solutions in warehouse management, Kardex Connect stands out by offering superior remote resolution rates, comprehensive real-time data integration, and a customer-first approach to service optimization. Kardex Connect is packed with features that increase efficiency and reduce downtime:
- Automated Service Requests – Machines can detect problems and automatically trigger service requests.
- Remote Error Resolution – More than 80% of service issues can be resolved remotely, reducing the need for on-site technician visits.
- User-Friendly Apps – Customers can request service, track machine health, and access support via web and mobile applications.
- Live Video Support – Direct video calls with Kardex service technicians for faster problem resolution.
- Real-Time Machine Insights – Access machine performance data, error logs, and maintenance reports at any time via the machine health dashboard.
- Predictive Maintenance (Coming soon) – Future updates will use data analytics to anticipate and prevent potential breakdowns.
Designed for Customer Convenience
Kardex Connect is designed to put customers in control, offering proactive tools to maximize productivity and minimize downtime. Key benefits include:
- Cut Machine Downtime – Real-time error detection and fast remote resolution reduce disruptions.
- Lower Costs – Fewer technician visits and optimized maintenance reduce costs.
- Eco-Friendly Operations – Fewer on-site interventions mean lower carbon emissions.
- Smarter On-Site Support – If on-site support is required, Kardex technicians arrive fully prepared, ensuring fast and effective solutions.
Availability and Implementation
Kardex Connect is available as a standard feature with Full Care service contracts and as an add-on to Flex Care service contracts. Customers can easily integrate the solution using the Kardex Secure Site Control Box, which provides a secure and seamless connection between machines and Kardex’s central server.
About Kardex
Kardex is a leading global partner for intralogistics solutions in an attractive and growing market. The Group offers premium automated products, standardized systems and lifecycle services that guarantee high availability and low total cost of ownership. Kardex provides an intelligent entry into automation with its dynamic storage and retrieval systems, offers integrated material handling systems, small parts storage systems, and automated high-bay warehouses, and acts as a global AutoStore partner, offering flexible and modular storage and order fulfillment solutions. The Group employs around 2’500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
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